Cancellation Policy
MKC Cancellation Policy
SCHEDULED MEETINGS
Scheduled meetings cancelled less than 24 hours in advance for non-emergency reasons will be billed to your account at your regular hourly rate.
The following are examples of emergency cancellations that will not be billed for:
- Sick Family Member
- Bereavement
- Disability
- Car Accident
- Sick Pet
- Any Medical or Environmental Emergency
We cannot provide exceptions or account credits for any of the following:
- Scheduling Conflicts
- Changes of Plans
- Running Late
- Errands
- Changing Priorities
SCHEDULED WORK
While we try to work with our clients and partners to change priorities and schedules we are not able to cancel work that has been completed. Whenever work is in the queue and you would like us to cancel it we are happy to do so within your service level agreement.
An example of this would be if you have an outsourced marketing package with us and you’d like us to use your 20 hours this month on creating marketing materials (like whitepapers or case studies) and cancel any social media moderation. We are happy to reconfigure your usage.
If we have already spent hours scheduling your social media posts for the month we will be unable to credit the hours worked but can hold off on moderation.
WE WANT TO HELP
If you need to restructure your package or scheduled work, reach out and we’ll be happy to see what we can do for you to make the best use of our services for your business at any given time.